Identity that survives the subscriber-base scale.
IAM programs for telecom operators and carriers. 30M+ subscriber identity, BSS / OSS access governance, and field-tech privileged access. TM Forum aligned.
- TM Forum
- NIST 800-53
- NIST CSF
- SOC 2
- GDPR
- CCPA
Use cases we have shipped in telecom.
- Use case · 01
Subscriber identity at 30M+ scale
Customer identity for mobile, broadband, and bundled-service subscribers. Account recovery, fraud-aware MFA, and consent flows engineered for high-volume operations with measurable abandonment metrics.
- Use case · 02
BSS / OSS access governance
Role-based access reviews for billing (BSS) and operations (OSS) platforms — typically Amdocs, Netcracker, or homegrown stacks. SoD between billing, provisioning, and credit functions.
- Use case · 03
Field technician privileged access
Privileged remote access for field technicians working on customer premises equipment and network infrastructure. Time-bounded, ticket-bound, recorded — engineered around shift patterns and outage cadence.
- Use case · 04
Network OSS privilege governance
Privileged session governance for network OSS — element managers, traffic engineering, and core network configuration. Two-person rule and audit trail for high-stakes changes.
- Use case · 05
M&A integration for carrier consolidation
Acquisition-cadence identity merging across carrier combinations. Subscriber identity systems migrated alongside the technical integration; right-sized employee access by close-date.
- Use case · 06
API monetization + B2B subscriber identity
B2B subscriber identity for API monetization programs — enterprise customers consuming carrier APIs (5G slicing, IoT connectivity). OAuth 2.1 and B2B Organizations patterns engineered up front.
- Use case · 07
Customer fraud + identity verification
Identity verification flows for new customer onboarding — synthetic identity detection, document verification orchestration, and fraud-aware step-up engineered into the auth surface.
The buyer archetypes we have shipped programs for.
We hold NDA on most engagements. Tiers below reflect the buyer archetypes we have shipped programs for. References available on request, after mutual NDA.
- TB
Tier-1 US Bank
FFIEC · SOX
- CB
Custody Bank
GLBA · FFIEC
- FA
Federal Agency
FedRAMP High
- SS
State System
StateRAMP
- HS
Top-10 Hospital
HIPAA · HITRUST
- HP
Health Payer
HIPAA
- FP
FinTech Platform
PCI-DSS · SOC 2
- AM
Asset Manager
SOX · SOC 2
Practices that anchor this industry.
Common questions.
Do you have direct experience with telecom-scale subscriber identity?+
Yes. We have shipped customer identity platforms at 30M+ subscriber scale on Auth0, ForgeRock, and PingOne. The architecture is materially different from enterprise customer identity — the directory replication topology, the auth event volume, and the fraud-detection integration shape are all telecom-specific.
Can you support Amdocs or Netcracker BSS / OSS integration?+
Yes. We have shipped IGA integrations against both. Each platform has its own role model and lifecycle integration surface; we engineer the IGA layer to fit the BSS / OSS rather than forcing it into a generic IGA pattern.
How do you handle field technician privileged access?+
Field tech privileged access is one of the most distinctive scenarios in telecom IAM. We engineer brokered remote access aligned to shift patterns, with ticket integration into the work management system and recording wired in by default. The pattern preserves operational tempo while satisfying audit.
Do you work with TM Forum frameworks?+
Yes. We map IAM controls to TM Forum eTOM and TAM where applicable, especially for carrier programs where TM Forum certification is part of the operational expectation. The artifact set fits the framework directly.
What is a typical engagement timeline for a tier-2 carrier?+
8-week diagnostic + reference architecture, then 16-week build for the first audit-scope. Customer identity programs typically take longer than workforce identity — 6-month build is typical for the 30M+ subscriber surface.
Ready to scope a telecom engagement?
Same-day reply during business hours. NDA on request before discovery.